SHIPPING
Shipping
In most cases, we ship within 1-2 weeks, but most Hoyt St Electric Skateboards are built to order. We try to share the build experience via photos and videos along the way. In our busier seasons, please allow 3-4 weeks to build and ship. If you have a more urgent need, please contact us and we will do our best to expedite your order.
Part and accessory orders usually ship within 1-2 days.
What is Route Package Protection?
In an effort to provide more safety, assurance, and insurance for our customers, we’re happy to announce that Hoyt St is now integrated with Route Package Protection. Route is a shipping insurance company that offers complete protection for Hoyt shipments and orders. Route insurance is covered by Hoyt.
Q: WHAT IS ROUTE?
Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and allows for easy reordering with one simple click. Review the policies here to understand which lost, stolen, and damaged items Route will cover.
Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
You can file a one-click claim through the email that Route sends you after you check out, or you can file here.
Q: DOESN’T METROBOARD ALREADY COVER LOST OR STOLEN PACKAGES THROUGH THEIR CUSTOMER SERVICE?
At Hoyt, we take customer service very seriously and always try our best to resolve issues for our customers as quickly as possible. Claims are usually processed within 24 hours. Route is easier, faster, and helps get any shipping issues resolved as quickly as possible.
Q: WHAT IF MY PACKAGE GETS LOST, AND ROUTE REPLACES IT BY ORDERING ANOTHER NEW PRODUCT FOR ME, AND THEN THAT PACKAGE GETS LOST. DOES ROUTE COVER THAT TOO?
Yes! Any replacement orders that are placed by Route are still insured by Route.
Q: WHAT ARE ROUTE’S TERMS AND CONDITIONS?
Route’s terms and conditions are listed here.
Q: IS ROUTE A LICENSED INSURANCE COMPANY?
Yes. Route is a licensed insurance company and they are partnered with Lloyds of London, one of the biggest names in shipping insurance.